Returns & Refunds
At Kafi Commodities, we are committed to maintaining high product quality and resolving any issues promptly and professionally.
Return Eligibility Criteria
To qualify for a return:
• The product must be unused, sealed, and in original packaging
• Request must be submitted within 7 days of delivery
• Valid proof of purchase is required
Non-Returnable Products
Due to the nature of food products, the following items are non-returnable:
• Opened or consumed goods
• Perishable food items
• Customized or private label orders
Damaged or Incorrect Deliveries
If you receive a damaged or incorrect shipment:
• Notify us within 48 hours of delivery
• Share clear photos and order details.
Our team will arrange a replacement or resolution promptly
Refund Process
• Approved refunds are processed within 7–10 business days
• Refunds are issued via the original payment method
Exchange Policy
Where applicable, we offer product replacements based on availability and case evaluation.
For assistance, our support team is always ready to help ensure a smooth experience.
* For international bulk shipments, claims are evaluated based on inspection reports and mutually agreed terms prior to shipment.